Middle-Aged Users' Declining Web Performance

A recent article from Jakob Nielsen suggests that "between the ages of 25 and 60, people's ability to use websites declines by 0.8% per year -- mostly because they spend more time per page, but also because of navigation difficulties."

The article also addresses income: "After removing the age effect, the income effect is that people need 2.2% less time to use a website for every $10,000 increase in earnings." While I think that Nielsen's explanation for the latter is woefully inadequate, the numbers are compelling and I'm interested in hearing your thoughts about how both age and income should factor into the technology that we develop for our clients. -M [Thanks, Mark.]

We Want It, and Waiting Is No Option

A nice piece by David Carr with Clay Shirky (who's new book we recently featured here) in the New York Times today: "Forget 15-year-olds; my 4-year old saw a show on broadcast television at our baby sitter's house and asked to see it again when she went back there," Mr. Shirky said. "When told it wasn't on television right then, she asked, 'Is it broken?' " He then told another story: a friend found his 4-year-old fishing around the cables behind the television and asked what she was looking for. She said, "I'm looking for the mouse." -M

Online Tool to Help Simplify the Stimulus Payment Application Process

AARP and the National Council on Aging (NCOA) launched an online tool to simplify the economic stimulus payment application process for Americans who are not otherwise required to file tax returns. More information is available here. -M [Thanks, Allison.]

Changes in State Personal Income

A secret for readers of technola: Every morning, I read The Fargo Forum to see if any of my friends or family have made the news. North Dakota has only 600,000 people, and my husband is related to what feels like 599,999 of them, so this is not an unreasonable expectation.

While there was no stories about family or friends this morning, North Dakotans did receive some good news. They experienced a larger than average increase in personal income over the last year because agriculture and energy did well, and the housing and financial services slump didn't hit the state as hard as other states. Want to see how your state did? Check out the Bureau of Economic Analysis - Regional Economic Accounts website for the news release on State Personal Income 2007. - K

See Your Search

Searchme, a new search engine that's currently in beta, allows you to quickly see what you're searching for. As you type in the search box, categories related to your query begin to appear. You can then choose a specific category or "search all" and you'll see pictures of web pages that answer your search. Here's a short Jing capture to see it in action. You may recognize the interface ... it's very similar to Apple's CoverFlow. -M [Thanks, Travis.]

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Managing Non-Profit Technology Projects

Recently, Aspiration and Idealware announced a Managing Non-Profit Technology Projects event for Oakland, CA on May 20, 2008 to May 21, 2008. Participants in this event will discuss project management tools and best practices. Registration information is available on Aspiration's website.

I highly recommend attending, especially if you are an accidental project manager. In January 2008, I went to the first Managing Non-Profit Technology Projects event in New York City and got to participate in great conversations about how much websites should cost, how to manage consultants and vendors, and how to collaborate with remote teams. Coming out of the event, I had new resources to help me manage the projects that I'm involved in, including a wiki that contains notes on all of the sessions.

If you aren't able to attend, sign up for the wiki anyways. You'll be able to read the session notes and benefit from the thoughts of the people who did go. - K

Group Action Just Got Easier

Podcasting Primer

One of Matthew's early posts, Podcasting 101, discusses his experience creating a podcast. For those of you who might not be ready to do your own podcasting or who might be unsure of what podcasts are, I'm going to step back and provide more information.

A podcast is like a radio or TV show, except the episodes are made available online. Using special software known as a podcatcher, you can download the episodes and listen to or watch them either on a mobile device, such as an iPod, or on your personal computer. Podcasts use syndication, so that you can subscribe and easily check to see if new episodes are available. (For those of you who want a more technical explaination, check out Adam Green's site.)

If you want to listen to a few podcasts, but you don't know where to start, I've picked out a few law and technology podcast that you might be interested in.

  • This Week in Law - Denise Howell, Cathy Kirkman, Ernie Svenson, and John Palfrey discuss technology law including patents, copyrights, and more.
  • Summary Judgments - A team of Stanford Law students led by Alan Bakowski and Michael Montaño interview prominent figures in the legal community and discuss legal news and policy issues relevant to the American Constitutional Society.
  • Nolocasts - Richard Stim discusses the law, interviews authors and other experts, and answers to everyday questions.
  • Legal Lad - Quick & Dirty Tips for a More Lawful Life - Michael Flynn provides useful information about constitutional law, employment law, privacy rights, liability, criminal law, international rights, family law and wills and estates.
  • Law Technology Now - Monica Bay, editor-in-chief of Law Technology News, interviews members of the legal technology community. - K

Create Living Content with Sprout Builder

Need to create a custom donation badge for your website? How about a mini-site for an upcoming advocacy initiative at your organization? A new widget for Facebook, iGoogle or your blog?

Sprout Builder is a fantastic new web-based application that allows you to build all of these things and much, much more. Easily embed images, multimedia and RSS feeds right into your widget, which can consist of one or more pages and include buttons, links and other navigational elements. It's very easy to do and the results make for a truly sophisticated widget. I was able to create the one below with a built-in RSS feed (click "recent posts") and links to external pages in under 15 minutes.

If you want to learn more, check out their forums and blog. You'll also find lots of inspiration in the gallery. And when you're all done, don't forget to let us know where your creativity leads you. -M

 

Another Reason to Become An NTEN Member

Google presented at the NTEN Nonprofit Technology Conference (NTC) and came with the expected information about Google's projects and priorities. But unexpectedly, they also announced a benefit for NTEN members - expedited review of Google Grant applications. You can read all about it on the NTEN site.

And a personal "woot, woot" to Joyce Raby and Liz Keith who live tweeted the NTC for those of us who couldn't attend. It was great getting live news from the sessions you attended. - K

What Do "They" Know About You?

Ira Flatow led an interesting conversation about online privacy on "Talk of the Nation: Science Friday." With his guests, he explored what privacy means in a connected world and how people willingly give up information about themselves. You can listen to Friday's show at the "Science Friday" website. - K

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Free Electronics Recycling Through the Mail

Looking to toss that first generation Palm Pilot?

Free and green. Those are the goals of a pilot program launched today by the U.S. Postal Service that allows customers to recycle small electronics and inkjet cartridges by mailing them free of charge.

-M

"Google Non-Profits" Portal

Google has launched a new portal for nonprofits, which includes a list of relevant Google Apps (with helpful "Get started" guides) and Google Grants. There's also a subscription box available for news about Google's nonprofit offerings. -M

Launch of the International Justice Center in Second Life

On March 20th, Global Kids (a non-profit that focuses on virtual world education) is launching the International Justice Center in Second Life. The event will include a presentation and discussion by Luis Moreno-Ocampo, the prosecutor of the International Criminal Court at 3 pm EST, and a simulcast of an address by Kofi Annan at 9 p.m EST.

Virtual worlds have the potential to provide an exciting educational tool for our community, give rise to a host of interesting legal questions, and present rich opportunities to re-imagine legal systems, including questions of access to justice. In early April I will be attending the Virtual Law Conference, which coincides with this year's Virtual Worlds Conference here in New York. I'm looking forward to blogging about it, as well as engaging with folks on issues of importance to our community while I'm there. -M

Long-Distance Wi-Fi

The folks at Intel have discovered a way to stretch a Wi-Fi signal from one antenna to another located more than 60 miles away: "Already, Intel has installed and tested the hardware in India, Panama, Vietnam, and South Africa. Later this year, the company will sell the device in India, with a target price below $500. The point-to-point technology will require two nodes, which could provide "full back-end infrastructure" for less than $1,000." Reliable, affordable Internet access in rural areas is crucial to realizing the transformative potential that web-based legal solutions have for our clients.

If you're interested in this issue, be sure to check out www.accessinternetcolorado.org, a project of Colorado Legal Services spearheaded by Molly French, an advocate of equal technology access for all in our community. -M

Oregon's Healthcare Lottery

On Monday, I starting writing about the first of two poverty-related news story that caught my attention last week - the poverty rates in Maryland. Today, I jump to the other coast to talk about the second, which I heard on Thursday.

As It Happens, a Canadian news radio program that covers current news stories from the serious to the ridiculous, ran a segment that talked about Oregon's health care lottery. (You can listen to the podcast, or if you prefer reading, check out the New York Times article instead. )

According to As It Happens, 600,000 Oregon residents are uninsured, and the state's Medicaid program can only cover 24,000 people. While this is not a unique problem, Oregon is trying a unique solution. They are implementing a lottery to select who will be covered. As It Happens conducted great interviews with Melvin Tsosie, a man enrolled in the lottery, and Chris Coon, the Outreach Manager for the Community Clinic of Bend.

But it was the last part of the interview that really caught my attention. Families USA, The Voice for Health Care Consumers, reports that at least one working-aged Oregonian dies every day because they do not have health insurance. Wow. - K

Maryland Poverty Rate

Last week, two news stories about poverty caught my attention.

The first showed up Sunday. In "The Poor and Plenty," the Baltimore Sun describes how Maryland's low poverty rate (8.3 percent) doesn't accurately portray the state's situation. Maryland has two of the top five richest counties in the nation and one of the top fifteen poorest cities (CNN - America's Richest and Poorest Places). When you combine all of these areas, the plight of Maryland's poorer areas become much easier to overlook. While this article talks about Maryland, it made several points that you should consider when looking at your local poverty rate.

  • The rich are getting richer, and the poor are getting poorer. "Average blue-collar families that work hard and earn a wage are not included in the [benefits from a growing economy]."
  • Poverty rates are going up again.
  • Children from low-income households in affluent states are worse off than those in less affluent states. (Check out the Annie E. Casey Foundation for more information.)
  • Two items that can help are better health insurance for the poor and the earned income tax credit.
  • Public opinion is changing. The Pew Research Center says that there is more support for government programs that help those in poverty.

Also mentioned in this article are the Small Area Income and Poverty Estimates (SAIPE), a US Census Bureau program that provides updated estimates of selected income and poverty statistics. For those of you invited to submit full TIG applications, you might want to consider checking these estimates out.

Check back tomorrow for a look at the second news story - health care in Oregon. - K

Arkansas Does It Again

The Center for Arkansas Legal Services and Legal Aid of Arkansas have a history of using technology to deliver legal services. They have implemented a statewide legal information Web site that uses LiveHelp to help visitors find online legal information and resources; I-CAN E-File; online document assembly; and resources to support legal aid staff and pro bono volunteers, including a poverty law wiki.

And, on top of all that, they have a new innovative project -- posting instructional and access-to-justice videos on YouTube. Below is "Filing a Pro Se Answer to a Lawsuit." It's a great, short introduction to the process.

I also highly recommend checking out the music from the "Domestic Violence: You Are Not Alone" video, which is from Stumbling Home. You might recognize Vince Morris, the Associate Director of the Arkansas Legal Services Partnership, as the lead singer and guitarist. - K

Browser-Based Mashups for the Masses

Intel Research is hard at work on a new product, called Mash Maker, that they claim will make making mashups easy (even if saying it isn't). While they're clearly not first on the scene, see Microsoft's Popfly, Yahoo Pipes, and IBM's workplace solution, Lotus Mashups, Mash Maker differs in that it uses the browser itself as the mashup maker (initially as a Firefox add-on). Intel extols three virtues of its approach:

  • Browse, Don't Program - it suggests mashups as you browse the web
  • View the internet, not just a web page - it combines many pages into one view
  • Build the semantic web as a community- it draws on the wisdom of the community to understand the structure and semantics of information on the web

I'm currently on the waiting list, but watch for an update after the release. -M

ICED (I Can End Deportation) Video Game

Check out Breakthrough's video game trailer for ICED (I Can End Deportation) below, then download the game to see what it's like to be an immigrant without meaningful access to due process. It's a great example of technology being used to expose complex legal issues in a way that's both accessible and engaging. If you're interested in learning more about creating or using digital games for social change, check out Games for Change and join their discussion list. -M

How Del.icio.us Are You?

Finding out what people think about your Web site is difficult. Statistics, surveys, and usability testing can give you part of the picture, but all of them have their shortcomings. So I'm always on the look out for new ways to connect with the people who use my sites. And today, I learned that del.icio.us has a tool to help me do that. (Thank you, Twitter and Jeremiah Owyang!)

Del.icio.us is a social bookmarking site that lets you to store, organize, and share bookmarks. Beyond that, you can also search and see what other people are bookmarking. For example, you can see what sites people have labeled non-profit technology or legal aid technology.

If you took a moment to look at either of those examples, you would have noticed that people will often add a description when they bookmark a site. And Del.icio.us lets you search by URL and find all of the descriptions for a site, which is a great way to see what people are saying about your Web site.

I found a couple of neat highlights from the legal aid community.

So check - how del.icio.us are you? - K

An Ideal Resource on Nonprofit Software

Self-Represented Litigation Pre-Conference Announced

Last week, Richard Zorza announced a pre-conference on self-represented litigation that will be held in association with the Equal Justice Conference, May 6-9, 2008 in Minneapolis, MN.

The pre-conference will include

  • an introduction by the Coordinator of the Self-Represented Litigation Network
  • a tour of the Hennepin County Self-Represented Services Program
  • panels on unbundling, funding, law library services as well as statewide and distance services

If you are interested in self-represented issues, I highly recommend going. The cost is $65. Register here. Registration for the main conference is required. - K

Spooky Spokeo

I picked up an old Newsweek and flipped through it in a waiting room recently. Much of the news was old and pretty uninteresting, but I did find one article worth reading - Friends Under the Microscope. It introduced me to Spokeo, which helps you find and track all of your friends and their social networking content from one Web site. With your permission, Spokeo goes through your e-mail address books and finds public content belonging to all of your friends from sites like MySpace, Friendster, Pandora, and Amazon. I was terrified but intrigued. What did I have out there? What did my family and friends, who are fairly conservative when it comes to social networking, have out there?

When I got home, I checked it out, and Spokeo did not disappoint. It found information about people that I didn't know existed and, in some situations, would be better off not knowing. However, I do know exactly what to get several of my co-workers for Christmas gifts next year. Someone is really going to enjoy that skydiver action figure.

Using Spokeo made me feel a little like I was spying on people, so I didn't keep my account. But this is an important Web site that the legal aid and pro bono community needs to know about. It has the potential to both positively and negatively affect clients.

First of all, domestic violence advocates need to know that tracking information about a person across many different Web sites has become much easier. Domestic violence survivors need to be aware that, if their abusers know their e-mail address, the abusers can quickly and easily track MySpace posts, Amazon wish lists, and so on. Survivors and their children who post information on these sites could unknowingly give away information that may identify their location.

Secondly, legal aid advocates need to know that this tool could play an important role in their cases. They may want to use Spokeo to find evidence about what the other side is up to on and offline. When dealing with child custody case, wouldn't it be interesting to know that the other side is posting comments promoting casual drug use or pictures doing a keg stand? Could that change the outcome of the case? And those same legal aid advocates need to remember that the other side might be doing the same type of investigation. For more information about the impact that the Internet and social networking can have on your client's case, check out Judy Wilson's session from the Legal Services Corporation Technology Initiative Grant Conference.

To me, Spokeo is just another reminder that the Internet may make me feel anonymous, but I'm not. - K

Women Who Tech Can Now Tech Together

In my college computer science and mathematics courses, typically four or five of the thirty people were women, and I had a total of three courses in my major taught by female professors. This quickly made me recognize that I'd be coming into a world where women were underrepresented and finding strong female role models could be difficult. Knowing this, I've taken as many opportunities as possible to network with other great women technologists and have been incredibly impressed with the female role models in the nonprofit technology community.

For those of you who haven't had a lot of opportunities to network with other women, or for those of you who are always looking for more, you are in luck. Women Who Tech is holding a TeleSummit on March 31, 2008. This free, live event features some amazing women speaking about timely, important topics, including

  • open source software,
  • Web 2.0,
  • building online and offline campaigns, and
  • mobile technology.

The best part - it's a phone conference. You don't have to go anywhere. You just need to pick one or more of the sessions and then dial in at the right time. So go register. - K

Pew Internet Releases Mobile Access to Data Report

"Some 62% of adult Americans have taken advantage of mobile access to digital data and tools. The Pew Internet Project's new report, entitled Mobile Access to Data and Information, examines mobile access in two ways and finds that:

  • 58% of adult Americans have used a cell phone or personal digital assistant (PDA) to do at least one of ten mobile non-voice data activities, such as texting, emailing, taking a picture, looking for maps or directions, or recording video.
  • 41% of adult Americans have logged onto the internet on the go, that is, away from home or work either with a wireless laptop connection or a handheld device.
  • Overall, 62% of adult Americans have either accessed the internet with a wireless connection away from home or work or used a non-voice data application using their cell phone or PDA, according to the Pew Internet Project's December 2007 survey."

View the full report here. -M

Free as in Free Software

PC Magazine reviews the best free software: "157 software tools. No fees. No expiration dates. No problems. Sometimes even no downloads. No kidding ... If you bought popular apps instead of trying their gratis counter-parts, at the manufacturers' list prices you'd be out $5,183 and change!" -M

New "Food Stamp Estimator" @ PALawHelp.org

From Shelia Fisher at North Penn Legal Services:

Anyone who wants to check whether they qualify for Food Stamps can now do so over the Internet. Friendly, cartoon-like characters ask questions about income, expenses and other household information. After a few quick questions, you know the answer to whether you are entitled to Food Stamps! (Answers are estimates only.) This computer program, written by Sheila Fisher, of the Lehigh Valley Office of NPLS, is available to the public.

To view the Food Stamp Estimator, go here and click on "Food Stamp Estimator." -M

Critical Perspectives on Web 2.0

First Monday, the wonderful "peer-reviewed journal on the internet," just released its March issue, Critical Perspectives on Web 2.0. An article entitled "Online Social Networking as Participatory Surveillance" by Anders Albrechtslund is particularly interesting. You can register to be notified when new issues of First Monday are made available here. -M

Podcasting 101

A great way to disseminate timely information in manageable chunks that's largely been untapped by the legal aid community is podcasting. I recently did some research into tools and best practices for podcasting substantive immigration law updates, and wanted to share my results. In this post, I have summarized a few steps to getting started. In a later post, I will share some best practices on how to schedule, record and produce podcasts.

First, if you haven't already, listen to a few podcasts so that you understand their general structure and flow. Most podcasts are short (under 30 minutes) and involve either one person discussing a topic or a moderator interviewing a guest or guests. I prefer the latter approach because it provides a variety of viewpoints and, importantly for such a condensed format, the moderator can help to clarify and summarize what's being said.

Next, do some research into the various approaches to recording your podcast. The direction you take here depends on both your resources and where your guests are located. Because I wanted to invite guest from around the country, a phone-based approach was necessary. My first instinct was to look to Skype and an add-on recording service (out of all of the options, I liked Pamela the best). However, I decided against it because, having used Skype for our home phone for some time, I was concerned about the overall call quality. I then looked at phone recorders. I started with a cheap Radio Shack mini recorder, quickly returned it because it produced an audible buzz, and purchased a Dynametric telephone transmit patch. It works like a charm and is also great for recording the audio portion of webinars. You can even use it to play audio on the phone, which comes in handy if you ever find yourself demonstrating multimedia during an online presentation.

Finally, you'll need some software for recording/producing your podcast, as well as a place to store them so that they are accessible online. For capturing audio, I use Audacity, which is a free and fairly robust audio editing software. You can learn the basics of using Audacity here. I add a clip of royalty free music to the beginning, and then use the basic Effects to raise or lower the volume of portions of the audio so that it's consistent. I then convert it to MP3 format and upload it to my account at Screencast.com. It isn't the only good podcast host, but after looking at many of the options I like it the best. Not only does it allow you to restrict access, but it also lets you to provide a link for users to subscribe to your podcasts and a player that you can easily embed on your website so that listeners can hear it instantly.

All of the software, equipment and a yearly subscription to Screencast.com can be had for under $150, and you'll also be able to host screencasts and record and host webinars. More on those later... -M