The Center for Arkansas Legal Services and Legal Aid of Arkansas have a history of using technology to deliver legal services. They have implemented a statewide legal information Web site that uses LiveHelp to help visitors find online legal information and resources; I-CAN E-File; online document assembly; and resources to support legal aid staff and pro bono volunteers, including a poverty law wiki.
And, on top of all that, they have a new innovative project -- posting instructional and access-to-justice videos on YouTube. Below is "Filing a Pro Se Answer to a Lawsuit." It's a great, short introduction to the process.
I also highly recommend checking out the music from the "Domestic Violence: You Are Not Alone" video, which is from Stumbling Home. You might recognize Vince Morris, the Associate Director of the Arkansas Legal Services Partnership, as the lead singer and guitarist. - K